Strip not working

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Nikki Hines
Posts: 1
Joined: Tue Dec 31, 2019 7:09 pm

Strip not working

Post by Nikki Hines » Tue Dec 31, 2019 7:14 pm

When you plug two sets together only one set lights up. When you flip the plug then the other set will light up. But neither will not light up together.

We have another two sets that we don’t have any issues with it.

support
Posts: 12
Joined: Mon Dec 23, 2019 8:20 am

Re: Strip not working

Post by support » Wed Jan 01, 2020 5:55 am

I think you bought the 2385 light belt. I'm sorry that this product can't be connected in series. The controller has two plugs, each of which can be connected with a 5m long light belt.

If you have any problems, please email support@homina.top, and we will give you a satisfactory solution.

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